WHY CLOUD – FACT SHEET

UNBURDENING IT

IT and operations departments face continual pressure to “do more with less,” without compromising overriding priorities such as data security.

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SECURITY

A Mid-Market Contact Center platform should provide strong assurances that data will be protected and that privacy and compliance requirements, such as PCI and HIPAA, are met.

MANAGEMENT

Ideally, cloud technology provides immediate access to recordings and full visibility into hold times and balanced scorecard metrics on agent performance.

EVERYTHING - FASTER

A cloud contact center should enable many processes to become substantially quicker. A report or scheduling process that once took 30 minutes might take less than three.

Factsheets disseminate information into simple to gleam and understand, facts. This fact sheet provides information around the following:

Why Cloud in the Contact Center – Facts.

Advantages of a Cloud-Based Contact Center Platform

Steps to Take When Moving the Cloud