5 Metrics that Every Contact Center Manager Should Know

& Why It Matters To Have The Right Metrics As A Contact Center Manager


What you will learn in this download:


  • ABANDON RATE

    Discover how the Abandon Rate can help you predict and study customer satisfaction.

  • STAFFING LEVELS

    Learn how an analytics platform that can tell you when and under what circumstances customers are willing to wait longer, helping staff appropriately.

  • WHEN AGENTS NEED TRAINING

    Using specific Contact Center analytics as outlined in the download, you will discover when agent training is needed.

  • CALLS WITH GREATER IMPORTANCE

    Discover how much time is spent on specific types of calls using data, and more.

DOWNLOAD THE FACT SHEET