5 Metrics that Every Contact Center Manager Should Know
& Why It Matters To Have The Right Metrics As A Contact Center Manager
What you will learn in this download:
Discover how the Abandon Rate can help you predict and study customer satisfaction.
Learn how an analytics platform that can tell you when and under what circumstances customers are willing to wait longer, helping staff appropriately.
WHEN AGENTS NEED TRAINING
Using specific Contact Center analytics as outlined in the download, you will discover when agent training is needed.
CALLS WITH GREATER IMPORTANCE
Discover how much time is spent on specific types of calls using data, and more.
DOWNLOAD THE FACT SHEET