5 Metrics that Every Contact Center Manager Should Know
& Why It Matters To Have The Right Metrics As A Contact Center Manager
What you will learn in this download:
Abandon Rate: Discover how the Abandon Rate can help you predict and study customer satisfaction.
Staffing Levels: Learn how an analytics platform that can tell you when and under what circumstances customers are willing to wait longer, helping staff appropriately.
When Agents Need Training: Using specific Contact Center analytics as outlined in the download, you will discover when agent training is needed.
Calls with Greater Importance: Discover how much time is spent on specific types of calls using data, and more.